‍ ‍ FAQ

GENERAL QUESTIONS

What is the status of my order?

After ordering, you will receive a confirmation email with a tracking link to follow your shipment.

Can I change or cancel my order?

Changes or cancellations are only possible before processing. Once marked "Preparing for Shipping" or "Shipped," orders cannot be modified.

PAYMENT

What payment methods do we accept?

We accept all major credit and debit cards—including Visa, MasterCard, American Express, Discover, Diners Club, JCB, and UnionPay—as well as Apple Pay and Google Pay.

Which currency will I be charged in?

All transactions are in USD. Your bank will handle currency conversions automatically.

SHIPPING

Where do you ship?

We ship exclusively within the United States.

How long does shipping take?

Processing takes 1–3 business days. U.S. standard delivery usually takes 5–10 business days.

How can I track my package?

A tracking number and link will be emailed to you as soon as your order ships.

RETURNS & EXCHANGES

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging.

How do I start a return?

Email: contact@mamiralllc.com with your Order Number for instructions and a return address.

Who pays for return shipping?

Return shipping is free for damaged or incorrect items. For general returns, customers cover the shipping fee.

Need Help?

Contact us: contact@mamiralllc.com. We respond within 24 hours (Mon–Sat).