‍ Return & Refund Policy

At Mamirall, we want you and your pets to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must be:

Unused, unworn, and in the same condition that you received it.

Free from pet hair, dirt, or signs of use.

In its original packaging with all tags attached.

3. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including opened perishable goods (such as pet treats) and personalized or custom products.

PART 2: Cancellations, Process & Shipping Fees

4. Order Cancellations

You can request to cancel your order for a full refund at any time before the order has been shipped.

Once an order has been shipped and handed over to the carrier, it cannot be canceled, but you may return it upon arrival following our standard return process.

5. How to Initiate a Return

To start a return, please contact us at info@mamirallllc.com with your order number and the reason for the return. We will provide you with the detailed return shipping instructions and address. Items sent back to us without prior authorization will not be accepted.

6. Return Shipping Costs

Damaged or Incorrect Items: If the item arrives defective, damaged, or incorrect, we will cover all return shipping costs or issue a free replacement/refund immediately.

Change of Mind: If you are returning an item due to a change of mind or wrong size selection, you will be responsible for paying the return shipping fees.

‍ ‍Refunds & Contact

7. Refund Processing

Once we receive and inspect your returned package, we will notify you via email regarding the status of your refund.

If approved, your refund will be automatically processed back to your original payment method within 3 to 5 business days.

Please note that your bank or credit card company may take additional time to post the transaction to your account.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Company Name: Mamirall LLC

Contact Email: info@mamirallllc.com